West Shore Alert

In the case of a public safety incident, the PANS will be used to deliver critical and potentially life-saving alerts to residents who have registered. This information can help you and your family know what to do, where to go and what to expect.

This notification system will send alerts for public safety incidents such as earthquakes, wildfires, tsunami alerts or evacuation notices. On occasion you may receive a test notification to validate the system.

When entering your phone number, make sure that you do not put a 1 in front of the number or use dashes (-) between the numbers. If you would like to receive a phone call rather than a text message for emergency notifications, please select that choice when registering.

Yes, you can register as many phone numbers and email addresses as you would like.

No, the service is completely free of charge.

To unsubscribe from email notifications, go to the signup form and select 'Existing Subscriber' enter your email address and click/tap 'Sign In'. Enter the access code that will be sent to your email address. Select 'Close Account' and confirm that you no longer want to receive email notifications.

To unsubscribe from SMS or phone notifications, go to the signup form and select 'Existing Subscriber' enter your phone number and click/tap 'Sign In'.  Enter the access code that will be sent to your phone number. Select 'Close Account' and confirm that you no longer want to receive phone notifications.

The best way to ensure that you hear notifications even when your mobile phone’s volume is off is to download the Alertable app and turn on ‘Override Silent Mode’. PANS uses multiple phone numbers to send emergency notifications to ensure that subscribers receive notifications right away; there is no contact number that can be saved in your contacts to bypass the ‘Do Not Disturb’ function.

You will only receive notifications if you sign up for this service, however, information will still be available from your local emergency program and local media coverage.

The City of Colwood Emergency Program is made up of City staff, dedicated professional responders and volunteers. The mandate of the program is to help people to help themselves by preparing for any disaster. More information regarding the program can be found on our Emergency Planning page or by contacting Fire Chief Bryan Erwin at 250-474-8321 or emailing emergencyprogram@colwood.ca.

No. The information provided is confidential and will not be used for any other purpose.

Privacy Notice: Due to privacy laws in British Columbia, notifications can only be sent to a private phone or email when a citizen grants permission, which is why PANS is a subscriber-based service. All personal contact information provided will remain confidential and will not be used for any other purpose. The City of Colwood will not have access to any app based information, including current location. Please see Alertable’s privacy policy.

The Alertable system is powered by PEASI, a Canadian Company providing Public Alert Notification System services to businesses, communities, and government agencies across Canada. All data is stored in highly secured Data Centres located in Canada.

Learn more about PEASI.

For technical issues, including support for registration and opting out, please contact Alertable Customer Service at support@peasi.atlassian.net.

For more information, please visit the Alertable FAQ page.

British Columbia’s wireless public alerting system is called “Alert Ready” and does not replace the need for the West Shore’s Public Alert Notification System. For more information on Alert Ready, visit Emergency Info BC.