If you’re having an emergency or need immediate response from Police, Fire or Ambulance – call 911

Island Health, Integrated Mobile Crisis Response Team (IMCERT)

Island Health provides crisis response, mental health and substance use assessment and support, consultation, referrals, and connection to services. Staff include mental health clinicians, psychiatric nurses, child and youth counsellors and plain clothed police officers who work daily from 1 p.m. - 12 a.m.  Connect with this service through the Vancouver Island Crisis Line

Hope For Wellness 

Non-judgemental, respectful, culturally aware, and trauma-informed 24 hours a day, 7 days a week help for Indigenous people across Canada. Available in English, Frech, Cree, Ojibway, and Inukitut.

Kids Help Phone

The Kids Help Phone provides 24 hours a day, 7 days a week e-mental health service offering free, multilingual, and confidential support to help all young people.

KUU-US 24 Hour Crisis Line Society

BC Wide Crisis Line for Indigenous youth, adults, and elders.

  • Youth Phone: 250.723.2040
  • Adult Phone: 250.723.2050
  • Phone Free: 1.800.588.8717
  • Metis Line: 1-833-METISBC or 1.833.638.4722
  • Text: see website for available times
  • Website: www.kuu-uscrisisline.com

Mental Health Support Line & Youth Chat

Mental health support line (no area code needed.) Non-judgmental, confidential, emotional support service for youth under 25 in BC. We are here for you if you are worried about something, feel upset or confused, or you just want to talk to someone.  The phone lines below are available in over 140 languages using a language service. Chat is available from noon to 1am.

National Suicide Crisis Helpline

Urgent and live support by text for phone for anyone thinking about suicide or who is worried about someone they know.  Available 24 hours a day, 7 days a week

  • Text: 988
  • Phone (Free) 1.800.784.2433
  • Website: www.988.ca

Needs 2 Youth Space

Free online crisis & emotional support chat service for youth under 30 across Canada. We listen without judgement and keep chats confidential & anonymous.

Vancouver Island Crisis Society - Crisis Line

The Provincial Health Authority provides short-term, non-judgmental crisis intervention, information, and resources. The crisis phone is answered 24 hours a day, 7 days a week. The crisis chat is available from 6pm until midnight every night.

Victim Link BC

Information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Victoria Sexual Assault Centre, 24/7 Emergency Response  

The Sexual Assault Response Team (SART) provides immediate emotional support and information to people of all genders, 13 years and older, who have been sexually assaulted within the past 7 days. Call and ask to speak to a VSAC Sexual Assault Support Worker or attend at Victoria General Hospital.

Victoria Youth Empowerment Society, Kiwanis Emergency Youth Shelter (KEYS)

A 10-bed home environment that provides emergency housing for youth (ages 13-18) of all genders who are homeless and/or have no safe housing alternatives. Phone answered 24 hours a day, or email.

Youth Against Violence Line (YAVL)

Report a crime or violent incident or just to talk about a problem. We don't use call display and we are available 24 hours a day, 7 days a week. The line is a multilingual service so we can talk with you in your own language. Concerned parents, teachers, caregivers, service providers and others are also welcome to call for information and assistance.